What exactly is CustomizeItHere?
We are an all-encompassing custom merchandise making company primarily serving artists, smaller organizations, and online shops.
CustomizeItHere streamlines the proof design, materials gathering, manufacturing, quality control, communication, shipping, ordering process, etc. into one all-inclusive service.
What if I don’t know the first thing about making my own merchandise?
We can either assist you every step of the way, or you can just give us your ideas and we will take care of the rest – it’s up to you!
As a branch of US Pin, we have over 30 years experience in the custom merchandise industry, so we are well equipped to provide you helpful recommendations and guidance.
What if my custom merchandise doesn’t turn out the way I wanted?
We guarantee that we will create the product to the agreed upon specs. Also, before an order is placed, we will always send you a visual proof for you to approve.
If for some reason the final product is different than what was approved, you can contact your CustomizeItHere rep so we can discuss what we can do to make it right.
And of course, you always have the option to order samples before full production.
Why doesn’t my proof color look like my final product? (selecting colors for my project)
We are frequently asked why the colors on a proof do not always accurately display the colors a customer had in mind or the color on their final product. There are numerous factors that play a role. The monitor that you are viewing your proof/artwork on is different than ours, just as it is different than any other screen you may view on, such as a tablet, cell phone or another computer. The type of monitor, calibration, and lighting are all crucial to how accurately a color is displayed. Same goes for printing out a proof onto a sheet of paper. The paper type, color/brightness, ink, calibration, environmental factors all affect how true to color the image will appear.
We always refer to Pantone C colors to allow for best accuracy. If you do not provide official Pantone C numbers, we will select what we feel is the closest matching colors. Regardless of how your colors are viewed on screen, they will be created by the formula for the colors in a modern official Pantone C color guide. Note that many PMS colors cannot be accurately displayed on screen, no matter the quality and calibration – yet another reason that the proof sometimes does not match and why we strongly encourage you to use an official Pantone guide, not just refer to a color you see on a screen.
If color accuracy is crucial to your brand/product we recommend that you purchase an official Pantone C color chart, which are available online or from many art supply stores. There is also the option (for most products) to have samples made prior to production of your full order.
If you are most familiar with CMYK, Pantone also offers a Color Bridge, which displays the closest matching PMS color next to the CMYK colors.
Namely, while we make an effort to make the proof colors look as accurate as possible on our end, please understand that the colors you view on your product proofs are for reference and representation. The official Pantone numbers listed are the colors you are confirming, not the visual representation that you see. Also, though we strive to make sure your product colors come as close as possible to your selected PMS colors, slight variations may occur.
What is the average turnaround time from order placement to delivery?
It depends on the particular item and the extent of the customization. When you place your order we will give you an expected delivery date and update you via email on the status of your order. Also, you can always sign-in to your customer dashboard to check the status. Many items are an approximate 3 week turnaround time.
Shipping custom merchandise can get confusing, how do you determine costs?
Changing shipping costs based on the different weights of various options available wouldn’t make it very simple for you… So we decided to completely ELIMINATE domestic shipping costs!
Yes, that means free shipping.
Quality has always been an issue with my other suppliers, should I worry about yours?
We utilize the most modern machinery, finest raw materials, and highly skilled craftspeople to ensure professional-grade merchandise.
But let’s face it, who doesn’t claim high quality these days? If you have any doubts, we will be happy to send you samples of our work ????
What is your minimum order quantity?
We understand not everyone always wants to order a bajillion pieces of each design at one time—especially for brand new merchandise.
We don’t force you to order more than you need. So for most products, if you order below a certain quantity, we only ask that you cover our low order set up cost—then you are free to order as few as you would like!
Can I put my own backstamp on my product?
You have two options for the backstamps:
- Custom – Your company name, logo, url, mark, etc on the back of your products is great for branding and advertising! The tooling fee for a custom backstamp on metal products is $50 and $.01 per item. Once your backstamp tooling is ordered, you can use it on multiple metal designs for just the $.01 per item fee. (dependent on design/space permitting). A custom backstamp is very helpful in getting customers/fans/supporters directly to your business!
- Standard “cih.io” backstamp – While the cih.io backstamp is our primary means of advertising, it is highly beneficial to our customers in two ways. First, if anyone contacts us in regards to your products, we’ll send them directly to you. (We’ll never sell to your customers without your request or prior consent and compensation.) Secondly, any customers that inquire about our services from seeing the link on your products will be considered YOUR referral, and therefore you will accrue loyalty points from their purchases that you can spend on future orders of your own custom merchandise! While most products you purchase as a consumer do have the company name somewhere on the product, few companies use their name to benefit you and your business, but we do!
You will be able to select either option when you fill out a product inquiry.
Which forms of payment do you accept?
We accept Paypal, check, money order and major credit cards.
Why do you prefer to work with your customers through email?
In a business like ours, the technology of email is a wonderful thing! Utilizing email for correspondence with our customers allows for accurately kept records of our discussions, not only for us but for our customers as well.
Being able to look back at our correspondence helps ensure accuracy with your item specifications, pricing, etc.
There may occasionally be times when a phone conversation is necessary and we’d be happy to converse with you directly when that need arises.
I’m looking for a customized product that isn’t listed on your site. Can you make it?
We are constantly expanding and there are many products available that aren’t yet listed on our site! Just ask!
Have more questions?
Don’t hesitate to contact us. We will be happy to answer your questions!